Privacy Policy

Effective Date: 20/01/2026

Kray Ink (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase our printer ink products, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed by third-party payment providers)

Device & Usage Information

• IP address

• Browser type and device information

• Pages visited and usage patterns

• Printer or cartridge model information (if provided voluntarily or through supported services)

Account & Subscription Information

• Order history

• Ink subscription preferences (if applicable)

• Customer support communications

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Deliver printer ink products and related services

• Manage subscriptions and automatic shipments

• Provide customer support

• Improve our products and services

• Communicate updates, promotions, or service notices

• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Payment processors

• Shipping and logistics providers

• IT and hosting service providers

• Legal or regulatory authorities when required by law

All third parties are required to protect your information and use it only for authorized purposes.

4. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, accounting, or reporting requirements

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality

• Analyze site traffic

• Remember user preferences

You may control cookie settings through your browser.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Opt out of marketing communications

Requests can be made by contacting us at sales@krayink.com.au

8. Children’s Privacy

Our services are not directed to children under 13 (or 16 where applicable). We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Kray Ink
Email: sales@krayink.com.au
Address: Unit 423 / 83 Campbell Street, Wollongong NSW, 2500 Australia.