Privacy Policy

Effective Date: 20/01/2026

Kray Ink (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase our printer ink products, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Shipping and billing address
Phone number
Payment information (processed by third-party payment providers)

Device & Usage Information

IP address
Browser type and device information
Pages visited and usage patterns
Printer or cartridge model information (if provided voluntarily or through supported services)

Account & Subscription Information

Order history
Ink subscription preferences (if applicable)
Customer support communications

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver printer ink products and related services
Manage subscriptions and automatic shipments
Provide customer support
Improve our products and services
Communicate updates, promotions, or service notices
Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share information with:

Payment processors
Shipping and logistics providers
IT and hosting service providers
Legal or regulatory authorities when required by law

All third parties are required to protect your information and use it only for authorized purposes.

4. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, accounting, or reporting requirements

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Improve website functionality
Analyze site traffic
Remember user preferences

You may control cookie settings through your browser.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Opt out of marketing communications

Requests can be made by contacting us at sales@krayink.com.au

8. Children’s Privacy

Our services are not directed to children under 13 (or 16 where applicable). We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Kray Ink
Email: sales@krayink.com.au
Address: Unit 423 / 83 Campbell Street, Wollongong NSW, 2500 Australia.